| TERMS AND CONDITIONS FOR
GROUPS BOOKINGS |
The Club’s Group Service
The Club’s Group Service is dedicated to tourism professionals and acts
as the exclusive B2B coordination and group‑meal organization partner for all
its affiliated restaurants. As the sole outsourced group‑booking service
representing these establishments to the tourism industry, the Club provides a
streamlined and privileged point of contact under an exclusivity agreement.
Our team is here to support you at every stage of your booking. We offer
tailored advice, manage your orders with precision from start to finish, and
ensure smooth operational follow‑up. We also monitor the proper execution of
your services, provide 7‑day assistance and offer alternative solutions
whenever unexpected situations arise, guaranteeing a seamless and fully managed
experience.
Best B2B Net Rates and Confidential Conditions
All partner restaurants represented by the Club guarantee the best net
and confidential B2B group rates, in accordance with the Club–Restaurant
agreement. They also offer one complimentary meal for every twenty paying
guests, up to a maximum of nine complimentary meals per group.
Responsibilities
Contractual commitments rest solely with the restaurants concerned,
which are exclusively responsible for the execution of the services. The Club’s
Group Service does not act under any legal mandate and cannot be held liable
for any incidents, damages or shortcomings occurring within partner restaurants. Responsibility for reception, service and compliance with the
agreed services lies entirely with the establishments providing them.
Restaurant supplier files
The supplier data files for each restaurant (identity, company registration
number, bank details, insurance confirmation) are available on request. The
restaurants represented by the Groups service certify that they comply with the
health and safety standards applicable to the restaurant sector and have
professional civil liability insurance covering any damage to final clients.
Bookings
Reservations for group meals are validated and confirmed by Group Services,
subject to restaurant acceptance and availability. Group Services will follow
up your reservations until they have been successfully completed. In the event
of force majeure preventing a restaurant from accommodating a group, The Group
Services will assist you with an alternative solution.
Invoicing
Invoices are sent to you in PDF format by the Group Services department and
are issued under the name of the respective partner restaurants. Payments must
be made directly to each restaurant. You are required to send copies of bank
transfers or proof of payment to the Group Services department, which is
responsible for monitoring and verifying the transactions.
Final group size
The final number of participants must be notified to the Group Service 7
days before the event. It may be reduced by a maximum of 10 % of the final
number until D-4. The final headcount communicated to Group Services will be
used as the basis for invoicing.
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Cancellation Policy (Groups of less than 50 pax)
Cancellation free of
charge: Day D-7 before 12.00
noon
50% of the
order: Between
Day D-7 after 12:00 and Day D-5 before 12:00
100% of the
order: Between
Day D-5 after 12:00 and Day D – or No show
Cancellation Policy (Groups over 50 pax / Dinner
Cruises)
Cancellation free of
charge: Day D-10 before
12:00 noon
50% of the planned
order: Between
Day D-10 after 12:00 and Day D-6 before 12:00
100% of the planned
order: Between Day D-6
after 12:00 and Day D – or No show
NB: The deadlines mentioned are expressed in business days (excluding
weekends and public holidays).
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| MENU
CHOICE FOR YOUR GROUPS |
Group menus with unique choice.
The choice of a unique menu must be communicated to us at least 7 days
before the service. Group menus and rates are specifically designed on the
basis of a unique choice for all guests, including a vegetarian/vegan
alternative and consideration of allergies notified in advance.
– Menu with unique choice
(starter / main course / dessert)
– + Option vegetarian / Vegan main
course
– + Adaptation of the menu for
clients with allergies
Group menus with a choice of 2 main courses (with
extra charge)
We can also offer you a group menu including: a unique starter, a choice of
two main courses (please specify the number of each course in advance), and a
unique dessert. Please note that a supplement per person applies depending on
the restaurant.
– Menu with:
unique starter / 2 main course at choice / unique dessert)
– + Option vegetarian / Vegan main
course
– + Adaptation of the menu for
clients with allergies
Production of group menus with
multiple choices, even if the numbers are communicated in advance, is not
feasible. This approach would result in significantly higher logistical
complexity, requiring multiple orders to suppliers, various preparations that
would require more time, and increased production costs. We understand that
everyone has unique dietary preferences, but our goal is to provide you with a
quality culinary experience while ensuring efficient and secure operational
management of allergies.
Intolerances / Special Diets
Intolerances and special diets must be communicated in
advance to the Group Service in a concise form and by type of allergy. (Rooming
lists cannot be processed by the Group Service). Upon arrival at the
restaurant, the Tour leader must recheck the list of diets and intolerances
with the restaurant manager.
Severe Allergies
Any severe allergy must be reported both to the Group
Service and the restaurant. Upon arrival at the restaurant, the Tour leader is
responsible for informing the restaurant manager, identifying the concerned
client, and ensuring that the allergen in question is not present in the
client’s meal.
In the event of a very severe
allergy to the slightest trace of one (or more) of the allergens usually
present in the restaurant’s kitchens, which could lead to very serious
complications for the guest concerned, the restaurant reserves the right to
decline all responsibility. In such cases, the guest may be allowed to bring
his/her own lunchbox.
School and student groups
Accompanying adults or teachers are responsible for
supervising minor children in order to prevent any inappropriate behaviour that
might cause discomfort to other restaurant guests.
To ensure the food safety of your young customers,
please only inform us of special diets such as vegetarian or vegan, as well as
specific allergies in a concise form and excluding individual preferences not
linked to real intolerances. This is to ensure food safety for all our guests
and prevent any service problems.
We would also like to draw
your attention to a growing trend among school groups, where students encourage
one another to post inappropriate comments on Google, often written with the
help of AI to make them ‘funnier’. Such practices can harm the reputation of
partner restaurants and may lead them to stop accepting school groups. We
kindly ask you to raise awareness among your students on this matter.”
| FOR YOUR TOUR LEADERS |
Make sure you provide the addresses and telephone
numbers of the
restaurants booked to your tour leaders.
Tour leaders – When to
contact the restaurant ?
Your Tour leader must imperatively contact the
restaurant directly by telephone in the following cases:
– Any foreseeable delay of more than 15 minutes.
– Any information concerning special diets or
last-minute allergies.
Delays and No-shows
In the event of a significant delay of more than 45
minutes, the restaurant will do its utmost to accommodate the group at a time
that suits its possibilities and the service in progress (without guarantee).
Any delay of more than 45 minutes without
communication from the Tour leader may be considered a « no-show ».
