MAISON SAINT-HONORE

| TERMS AND CONDITIONS FOR GROUPS BOOKINGS |

The Club’s Group Service

The Club’s Group Service is dedicated to tourism professionals and acts as the exclusive B2B coordination and group‑meal organization partner for all its affiliated restaurants. As the sole outsourced group‑booking service representing these establishments to the tourism industry, the Club provides a streamlined and privileged point of contact under an exclusivity agreement.

Our team is here to support you at every stage of your booking. We offer tailored advice, manage your orders with precision from start to finish, and ensure smooth operational follow‑up. We also monitor the proper execution of your services, provide 7‑day assistance and offer alternative solutions whenever unexpected situations arise, guaranteeing a seamless and fully managed experience.

Best B2B Net Rates and Confidential Conditions

All partner restaurants represented by the Club guarantee the best net and confidential B2B group rates, in accordance with the Club–Restaurant agreement. They also offer one complimentary meal for every twenty paying guests, up to a maximum of nine complimentary meals per group.

Responsibilities

Contractual commitments rest solely with the restaurants concerned, which are exclusively responsible for the execution of the services. The Club’s Group Service does not act under any legal mandate and cannot be held liable for any incidents, damages or shortcomings occurring within partner restaurants. Responsibility for reception, service and compliance with the agreed services lies entirely with the establishments providing them.

Restaurant supplier files

The supplier data files for each restaurant (identity, company registration number, bank details, insurance confirmation) are available on request. The restaurants represented by the Groups service certify that they comply with the health and safety standards applicable to the restaurant sector and have professional civil liability insurance covering any damage to final clients.

Bookings

Reservations for group meals are validated and confirmed by Group Services, subject to restaurant acceptance and availability. Group Services will follow up your reservations until they have been successfully completed. In the event of force majeure preventing a restaurant from accommodating a group, The Group Services will assist you with an alternative solution.

Invoicing

Invoices are sent to you in PDF format by the Group Services department and are issued under the name of the respective partner restaurants. Payments must be made directly to each restaurant. You are required to send copies of bank transfers or proof of payment to the Group Services department, which is responsible for monitoring and verifying the transactions. 

Final group size

The final number of participants must be notified to the Group Service 7 days before the event. It may be reduced by a maximum of 10 % of the final number until D-4. The final headcount communicated to Group Services will be used as the basis for invoicing. 

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Cancellation Policy (Groups of less than 50 pax)

Cancellation free of charge:         Day D-7 before 12.00 noon

50% of the order:                         Between Day D-7 after 12:00 and Day D-5 before 12:00

100% of the order:                       Between Day D-5 after 12:00 and Day D – or No show

Cancellation Policy (Groups over 50 pax / Dinner Cruises)

Cancellation free of charge:          Day D-10 before 12:00 noon

50% of the planned order:            Between Day D-10 after 12:00 and Day D-6 before 12:00

100% of the planned order:          Between Day D-6 after 12:00 and Day D – or No show

NB: The deadlines mentioned are expressed in business days (excluding weekends and public holidays).

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  | MENU CHOICE FOR YOUR GROUPS |

Group menus with unique choice. 

The choice of a unique menu must be communicated to us at least 7 days before the service. Group menus and rates are specifically designed on the basis of a unique choice for all guests, including a vegetarian/vegan alternative and consideration of allergies notified in advance. 

–       Menu with unique choice (starter / main course / dessert)

–       + Option vegetarian / Vegan main course

–       + Adaptation of the menu for clients with allergies

Group menus with a choice of 2 main courses (with extra charge) 

We can also offer you a group menu including: a unique starter, a choice of two main courses (please specify the number of each course in advance), and a unique dessert. Please note that a supplement per person applies depending on the restaurant.

–       Menu with: unique starter / 2 main course at choice / unique dessert)

–       + Option vegetarian / Vegan main course

–       + Adaptation of the menu for clients with allergies

Production of group menus with multiple choices, even if the numbers are communicated in advance, is not feasible. This approach would result in significantly higher logistical complexity, requiring multiple orders to suppliers, various preparations that would require more time, and increased production costs. We understand that everyone has unique dietary preferences, but our goal is to provide you with a quality culinary experience while ensuring efficient and secure operational management of allergies.

Intolerances / Special Diets

Intolerances and special diets must be communicated in advance to the Group Service in a concise form and by type of allergy. (Rooming lists cannot be processed by the Group Service). Upon arrival at the restaurant, the Tour leader must recheck the list of diets and intolerances with the restaurant manager.

Severe Allergies

Any severe allergy must be reported both to the Group Service and the restaurant. Upon arrival at the restaurant, the Tour leader is responsible for informing the restaurant manager, identifying the concerned client, and ensuring that the allergen in question is not present in the client’s meal. 

In the event of a very severe allergy to the slightest trace of one (or more) of the allergens usually present in the restaurant’s kitchens, which could lead to very serious complications for the guest concerned, the restaurant reserves the right to decline all responsibility. In such cases, the guest may be allowed to bring his/her own lunchbox.

School and student groups

Accompanying adults or teachers are responsible for supervising minor children in order to prevent any inappropriate behaviour that might cause discomfort to other restaurant guests.

To ensure the food safety of your young customers, please only inform us of special diets such as vegetarian or vegan, as well as specific allergies in a concise form and excluding individual preferences not linked to real intolerances. This is to ensure food safety for all our guests and prevent any service problems.

We would also like to draw your attention to a growing trend among school groups, where students encourage one another to post inappropriate comments on Google, often written with the help of AI to make them ‘funnier’. Such practices can harm the reputation of partner restaurants and may lead them to stop accepting school groups. We kindly ask you to raise awareness among your students on this matter.”

 | FOR YOUR TOUR LEADERS |

Make sure you provide the addresses and telephone numbers of the

restaurants booked to your tour leaders.

Tour leaders – When to contact the restaurant ? 

Your Tour leader must imperatively contact the restaurant directly by telephone in the following cases:

– Any foreseeable delay of more than 15 minutes.

– Any information concerning special diets or last-minute allergies.

Delays and No-shows

In the event of a significant delay of more than 45 minutes, the restaurant will do its utmost to accommodate the group at a time that suits its possibilities and the service in progress (without guarantee).

Any delay of more than 45 minutes without communication from the Tour leader may be considered a « no-show ».